This privacy statement applies to all of Coolsats.com's online or offline transactions, products or services.
Coolsats.com is committed to protecting your privacy. Because we handle hundreds of orders each day, we have made the privacy, accuracy, confidentiality and security of your information a top priority. As part of our commitment to honoring your privacy, we have developed Privacy Principles to govern our actions as they relate to customer information.
Principle 1 - Accountability
Coolsats.com is responsible for maintaining and protecting the customer information under its control. In fulfilling this mandate, Coolsats.com has designated individuals who are accountable for that entities compliance with Coolsats.com Privacy Statement and these Principles.
Principle 2 - Identifying Purposes
The purposes for which customer information is collected shall be clearly set out in the Privacy Statement or identified before or at the time the information is collected.
Principle 3 - Consent
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law. Knowledge and consent may be assumed from registration or request for service from a customer.
Principle 4 - Limiting Collection
The customer information collected will be limited to those details necessary for the purposes identified by Coolsats.com. The information will be collected by fair and lawful means.
Principle 5 - Limiting Use, Disclosure and Retention
Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information will only be retained for the period of time required to fulfill the purpose for which it was collected.
Principle 6 - Accuracy
Customer information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Principle 7 - Safeguarding Customer Information
Customer information will be protected by security safeguards that are appropriate to the sensitivity level of the information.
Principle 8 - Openness
Coolsats.com will make information available to customers concerning the policies and practices that apply to the use and management of their information.
Principle 9 - Customer Access
Upon request, (with certain legal exceptions) a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.
Principle 10 - Handling Customer Complaints and Suggestions
Customers may direct any questions or enquires with respect to the privacy principles outlined above or about our practices by contacting the designated persons accountable for the privacy of Coolsats.com.
Coolsats.com invites you to review and reflect upon the foregoing Principles and the policies and statements that follow as a result of our implementation of these Principles to ensure that you aware of the choices you have about your private information entrusted to Coolsats.com.
This policy explains the approach we take in collecting, protecting and using the information that we gather from you, based upon your stated preferences. For your ease and convenience, we make this notice available from every page of this and our other websites, identified as "Privacy Policy" with a link to this notice.
You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations.
Please read the entire Coolsats.com privacy statement.
1. Personal Information Defined
Personally identifiable information, referred to as personal information in this policy, is any data element or collection of data elements that identifies an individual, that individual's residence or information about that individual, including your name, postal and e-mail addresses, telephone number, date of birth, banking or credit card information, prescription and medical information.
2. Collection of your Personal Information
Generally, personal information is requested when you are registering when purchasing products supplied by Coolsats.com. Personal information collected and used by Coolsats.com in providing its services will include all information needed to provide the product you requested.
When ordering online, Coolsats.com may also collect certain information about your computer hardware and software. This information may include: your IP address, browser type, operating system, domain name, access times and referring web site addresses. This information is used for the operation and maintaining the quality of our internet service and to obtain general statistics regarding usage of the Coolsats.com site.
Coolsats.com also collects information about which pages our customers visit within Coolsats.com. This site contact data is identified only by a unique ID number, and it is never linked with personal information unless a user consents as described below.
3. Use of your Personal Information
We may use or disclose your personal information for the following purposes:
- To ensure our site continues to be relevant to your needs.
- To alert you to special offers, updated information and other new services from Coolsats.com, if you so request.
- To alert you to special offers, updated information and other new services from service providers selected by Coolsats.com, if you so request.
- To allow you access to limited-entry areas of our site (if any) as appropriate.
We will merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content. In some limited-entry sections of Coolsats.com, with your approval, we will combine site-visitation data with your personal information in order to provide you with personalized content. If you decline permission, we will not provide you the personalized service and won't merge your personal information with site-visitation data.
We occasionally hire other companies to provide limited services on our behalf, including call center services, packaging, mailing and delivering purchases, answering customer questions about products or services and mailing products that you have ordered. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose without your express permission.
In the event that Coolsats.com is involved in a merger, sale or other reorganization, Coolsats.com may disclose your personal information, subject to appropriate and necessary confidentiality arrangements, to parties involved with Coolsats.com in such transactions.
Coolsats.com may disclose your personal information if required to do so by law or in the reasonable belief that such action is necessary to: (a) conform with law or comply with legal process served on Coolsats.com; (b) protect and defend the rights or property of Coolsats.com and its family of web sites, or (c) act in urgent circumstances to protect your personal safety, the personal safety of Coolsats.com employees, other users of Coolsats.com products or services, or members of the public.
Your information may be stored and processed in the USA or any other country in which Coolsats.com or its affiliates, subsidiaries or authorized agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country of residence.
4. Control of your Personal Information
When you register, or otherwise give us personal information, Coolsats.com will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.
Providing personal information also allows you to tell us how or whether you want Coolsats.com to communicate with you. After registering, you will have the opportunity to establish your preferences in the Contact Options sections. There, you can decide what information you want to receive and how you want to receive it. Or you can tell us not to contact you by changing the contact options.
Coolsats.com may occasionally select other entities to offer our customers information about their products and services. If you do not want to receive these offers, you should select "No" in the Contact Options section in your personal profile stating, Coolsats.com partners may send information about their services or products.
Coolsats.com may send out periodic communications informing you of safety issues related to a product or service you requested, or confirming that you requested a product or service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.
5. Access to your Personal Information
We provide you with the means to ensure that your personal information is correct and current. You may contact us at any time to determine the nature of the personal information Coolsats.com has on record for you and to correct any information that may be incorrect or incomplete.
You can access your personal information by contacting Coolsats.com as described above, or through alternative means of access described by the service.
6. Security of your Personal Information
Coolsats.com is committed to protecting the security of this web site and of your personal information. The design and physical implementation of our computer networks and Internet connections have been reviewed and approved by Coolsats.com 's security experts. In addition, our infrastructure is continually monitored 24 hours a day, seven days a week for operational integrity. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in secure and controlled facilities. When we transmit sensitive information (such as a credit card number) over the Internet, we protect it through the use of encryption.
All personally identifiable information voluntarily submitted to Coolsats.com is secured within Coolsats.com's computing environment and is subject to its applicable security policies and practices. It is corporate policy for Coolsats.com employees to protect the confidentiality of personal information. Our employees are aware that any violations of this policy may result in disciplinary action, including termination of employment and possible criminal charges.
7. Use of Cookies
When someone visits the site, a cookie is placed on the customer's machine (if the customer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above.
We also use cookies to collect information on which links are used by our customers. This information is used to ensure we are sending information customers want to read. It is collected in aggregate form and never linked with your personal information.
Web beacons, also known as clear gif technology or action tags, may be used to assist in delivering the cookie on our site. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a Coolsats.com web page. We do not use this technology to access your personally identifiable information; it is simply a tool we use to compile aggregated statistics about Coolsats.com 's web site usage. We may share aggregated site statistics with partner companies but do not allow other companies to place clear gifs on our sites.
If you choose to not have your browser accept cookies from the Coolsats.com web site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.
8. Enforcement of this Privacy Statement
Coolsats.com is committed to fair information practices. If you have questions regarding this privacy statement, you should first contact Coolsats.com.
9. Changes and Updates to this Statement
Coolsats.com will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, Coolsats.com will notify you by placing prominent notice on its web sites.
10. Contact Information
Coolsats.com welcomes your comments regarding this privacy statement; please contact us by e-mail or postal mail.
FTA PROS
415 1/2 Westmount Drive
West Hollywood, CA 90048
